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#1 Rated Customer Service Software for
E-commerce stores

Provide customer service on email, live chat, Facebook, Instagram and phone from one dashboard. Try for free!

 

#1 Rated Customer Service Software for E-commerce stores.

Provide customer service on email, live chat, Facebook, Instagram and phone from one dashboard. Try for free!

How Richpanel Differentiates?

Self Service Portal

Scale your customer service without hiring more agents

Richpanel Self-Service Portal resolves customer support tickets instantly and delivers up to 50% self-service rate. Freeing up agents to work on tickets that need time and attention.

Personalize FAQs for every single customer. Surface the most relevant scenarios based on customer stage and order status.

 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window
 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window

Beautiful Live Chat & Messaging

Offer proactive support to customers on your site & get more sales.


  • Chatbots that engage visitors when you are not around
  • Deliver personalized, relevant messages with Shopify integration
  • Give customers the option to continue conversation via email
 
 

Trusted by 1000+ E-commerce Brands

  • richpanel-client-theproteinworks
  • richpanel-client-thinx
  • zhik-customer
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows

Deliver Effortless Customer Service

Unlimited agents in all plans. 14 day free trial.

STARTER

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Unlimited Users

  • 350 Conversations
  • $25 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

REGULAR

/mo
Sign up now

Unlimited Users

  • 2,000 Conversations
  • $20 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

SELF-SERVICE PRO

/mo
Request a demo

Unlimited Users

  • 6,000 Conversations
  • $15 per extra 100 conversations
  • Self-Service Portal
  • 1,000 automated resolutions
  • WhatsApp + Phone integrations

ENTERPRISE

Custom
Request a demo

Unlimited Users

  • Custom conversation volumes
  • Dedicated self-service expert
  • Custom features and integrations