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40%

TICKETS

10 mins

RESPONSE TIME

20%

CHAT CONVERSION

Your turn to provide exceptional customer service

Background

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.

What problems were you trying to solve

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.

Solutions we considered

What results were you able to achieve after moving to Richpanel

  • 55%

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

  • 3 mins

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

Now it's your turn to
deliver world class support