Your turn to provide exceptional customer service
Reduction in tickets
We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.
First response time
We have been able to reduce our first response times to less than 3 minutes and respond to customers faster.
With Richpanel, we are able to dig deeper in to issues that are resulting in support tickets. The Root Cause Analysis guides the strategy for designing self-service flows and correcting issues in other areas like fulfillment, website experience or marketing.