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It is a long established fact that a reader will be distracted

20%

REDUCTION IN TICKETS

3 mins

RESPONSE TIME

10%

CHAT CONVERSION

Your turn to provide exceptional customer service

Background

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.
  • Sold over 100,000 pieces in 2020 alone.

What problems were you trying to solve

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.
  • Sold over 100,000 pieces in 2020 alone.

Solutions we considered

What results were you able to achieve after moving to Richpanel

  • 55%

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

  • 3 mins

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

what do you like most about Richpanel

With Richpanel, we are able to dig deeper in to issues that are resulting in support tickets. The Root Cause Analysis guides the strategy for designing self-service flows and correcting issues in other areas like fulfillment, website experience or marketing.

  • With Richpanel, we are able to dig deeper in to issues that are resulting in support tickets.
  • The Root Cause Analysis guides the strategy for designing self-service flows and correcting issues in other areas like fulfillment, website experience or marketing.

 

 

 

 

 

Now it's your turn to
deliver world class support