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40%

Tickets

100

Support

50+

Employee

Your turn to provide exceptional customer service

Background

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.

What problems were you trying to solve

  • Designer Jewelry for men known for it’s elegant design whether that’s on the website or it’s products
  • Growing super fast. Support team has grown from merely 3 agents to 15 agents in 2020.

Technology question

What results were you able to achieve after moving to Richpanel

  • 40-50 mins

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

  • 3 mins

    Reduction in tickets

    We were able to design self service flows and reduce our agent workload by 55%. Our customers are also happier since they can resolve their issues 24 by 7 even when our team is away.

We need to take customers screen live now

SELF SERVICE SOFTWARE

  • Our favourite feature is the self-service portal where our customers can answer their own questions without actually needing to talk to a representative! Our tickets were cut in half the moment Richpanel went live.
  • We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. The absolute difference in our success with this software is the white glove service we received! Within that short time frame, the Richpanel team worked tirelessly to review our emails, teach, and do a rapid setup. We got 100% out of the solution right from the program launch day.

Now it's your turn to
deliver world class support

Get demo