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Customer Service Platform For Ecommerce

Switch to a powerful Helpshift Alternative for ecommerce

Top grossing ecommerce brands prefer Richpanel over Helpshift for customer support.

Richpanel is made specifically for ecommerce and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.


Customer Service Platform For Ecommerce

Switch to a powerful Helpshift Alternative for ecommerce

Top grossing ecommerce brands prefer Richpanel over Helpshift for customer support.

Richpanel is made specifically for ecommerce and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.


Over 1,000+ ecommerce brands love using Richpanel over Helpshift everyday

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

See how Richpanel is better than Helpshift for ecommerce customer support


You can automate over 60% of your ecommerce support tickets, getting rid of the repetitive ones.

With Richpanel, your customers can resolve most common types of queries themselves with our self-service feature.

Instead of answering the same questions day in and day out, your Customer Support teams can focus on the tickets that need their expertise.





 

Answer all ecommerce support tickets from one place

You don't have to use a different platform for different incoming tickets anymore.

Provide support to your customers on Email, Live Chat, Phone, & Social Media all from the same place.


 

Single dashboard for all customer support channels

Your customers reach you from multiple channels. Now you can answer all those queries from a single common inbox.

Provide support to your customer on Email, Live Chat, Phone, & Social Media from the same place.


Richpanel is built for ecommerce, while Helpshift is not.

Helpshift does not meet the customer support needs of ecommerce businesses. This is why Richpanel is a great Helpshift alternative for fast growing ecommerce stores.

Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.



We are rated 5/5 on G2Crowd, Capterra, and the Shopify App Store for ecommerce helpdesk.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by ecommerce merchants that are grossing $10M+ and $100M+.

 


  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks


 

Get hands-on onboarding and personalized monthly reviews

The Richpanel onboarding process involves a deep dive into the specific customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

Get monthly reviews with our team to understand your progress, the results achieved, and how you can provide an even better customer support experience.


Exceptional customer support on your ecommerce store, guaranteed.

100+ successful ecommerce merchants chose Richpanel as a Helpshift alternative.


Make the Switch