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Eliminate the bulk of customer service requests on your ecommerce store


Increase customer satisfaction & clear your ticket backlog by automating order tracking, returns, exchanges and any other support request - in minutes.


Used daily by 1,000+ ecommerce brands

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

Get started


Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

Get started

What are the ecommerce brands saying?

  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks

One simple unified Inbox for queries that are not resolved by self-service.

Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without switching tabs.

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One minute integrations

Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your channels and data sources so you can get going in minutes.

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Already using a helpdesk?

You can use Richpanel on top of your existing helpdesk ticketing system. Or you can get migration assistance from us.


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Ready to save customer support time?


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Have all your questions answered by a product expert.