Aircall’s Front Integration streamlines call-workflows by delivering relevant caller information in real time. It increases agent productivity and makes for smarter conversations at every stage of the customer or prospect lifetime.
The Aircall widget in Front can be installed in minutes. After that, your teams can handle all inbound and outbound calls directly within the platform.
A complete call history is instantly accessible to agents in Front. Phone system infrastructure and other settings can be managed via the Aircall app as well. In addition, customers with Twilio accounts can use the same phone number for both SMS and voice.
Aircall will automatically log all call information to the appropriate contact-profile, including call recordings, wait times, call type, and any notes written during the call.
Additionally, you can create rules in Front based on the type of call or contact which can further expedite workflows and save time. This means no more copy-pasting or flipping between apps. When everything is in the same place, you’ll be able to focus on what really matters: a productive conversation.
Aircall automatically displays a contact’s unique history before agents answer a call. Viewing all previous interactions in Front gives your team maximum context as they work with their prospects and customers.
Learn more about the benefits of Front + Aircall by discovering how Home Select leveraged this integration to win true customer trust.