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Customer Service Platform For Shopify

Get Richpanel instead of Intercom for Shopify

Intercom is a great customer support tool, but it falls short of the needs of Shopify businesses.

Richpanel helps Shopify stores in eliminating repetitive tickets with Amazon like self-service. Personalize customer support, at scale.


Customer Service Platform For Shopify

Get Richpanel instead of Intercom for Shopify

Intercom is a great customer support tool, but it falls short of the needs of Shopify businesses.

Richpanel helps Shopify stores in eliminating repetitive tickets with Amazon like self-service. Personalize customer support, at scale.


Over 1,000+ Shopify merchants use Richpanel over Intercom everyday

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

See how Richpanel can help you better than Intercom for Shopify customer support


Automate over 60% of your Shopify tickets with Richpanel

Customer Support teams of Shopify stores spend their time answering repetitive queries everyday. We help you automate these queries, customizing them to your specific business and audience.

Intercom gives Shopify stores only standard chatbots with generic and limited automations. Richpanel helps you offer a more personalized support to every customer.



 

Single inbox for all your customer support channels

Richpanel brings all your support channels together seamlessly. You can respond and handle tickets from Email, Live Chat, Phone, & Social Media from the same dashboard.

Now support agents no longer have to switch tabs to respond to a customer, ever!


 

Single inbox for all your customer support channels

Richpanel brings all your support channels together seamlessly. You can respond and handle tickets from Email, Live Chat, Phone, & Social Media from the same dashboard.

Now support agents no longer have to switch tabs to respond to a customer, ever!


Richpanel is made for Shopify stores, Intercom isn't

Intercom for Shopify businesses fails to meet the specific needs of your customer support team.

Richpanel automatically pulls ALL your customer data from your Shopify store and displays it with rich context to your customer support team. Instant access, within the dashboard.



Built for high grossing Shopify stores

Richpanel is ideal for Shopify businesses looking to scale customer service without adding more headcount.




 

Get the Customer Support app that is rated 5/5 on Shopify App Store & G2Crowd.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by Shopify merchants that are grossing $10M+ & $100M+.



  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks

With Richpanel, you get hands-on onboarding and monthly reviews to improve your CSAT

Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.

 


Supercharge your Shopify Customer Service with Richpanel

100+ Shopify merchants switched from Intercom to Richpanel in just a few minutes, you can too.


Make the Switch