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Powerful Kustomer alternative. Designed for Scale.

Design an 'Amazon-like' customer experience to automate order tracking, returns, exchanges and product recommendations. Eliminate 50-60% support volumes and free up agent time.

Over 1,000+ ecommerce merchants use Richpanel over Kustomer everyday

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  • richpanel-client-theproteinworks
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See how Richpanel can help you scale your customer support


60-80% of tickets in Ecommerce are repetitive. We help you automate these

Customer Support teams spend their time answering the same questions day in and day out. They no longer need to.

With Richpanel, your customers can resolve these types of queries themselves with our self-service feature. Agents can now focus on the queries that matter, not the mundane.





 

Support your customers on all channels from one place

Richpanel brings all your support channels into one single intuitive dashboard. Customer Support teams can answer messages and queries from all channels, including Email, Live Chat, Phone, & Social Media.

Customer Support agents no longer have to switch tabs to respond to a customer, ever!


Measure and improve customer service metrics with a support dashboard built for Ecommerce

Richpanel is made for ecommerce, to handle its specific needs. Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team.

Your customers get faster and more personalized customer support experience when your agents use Richpanel.


Built for high grossing stores

Other platforms are great to start with. But for high grossing ecommerce stores, they are not enough. Richpanel is ideal for businesses looking for leverage to grow even faster and further.

Richpanel is for ecommerce businesses looking to scale customer service without adding more headcount.


 

We are rated 5/5 on the Shopify App Store, G2Crowd, & Capterra

As of writing this page (Jan 6, 2021), we have 52 reviews rated at 5-star by ecommerce merchants that are grossing $10M+ and $100M+.


  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks



 

Hands-on onboarding & monthly reviews to improve your CSAT

We work closely with you and your team to learn and understand the needs of your business. We then help you quickly set up and get started.

You get monthly reviews with our team to understand your progress, the results you are getting, and how you can further improve the customer service experience you are providing.


Provide flawless customer service on your ecommerce store with Richpanel

100+ Kustomer customers switched to Richpanel in just a few minutes, you can too.