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Help Desk & Ticketing App For Shopify

Scale your customer service without hiring more agents

Customer Support & Helpdesk software used by 500+ Shopify stores. Specifically designed for high-volume, high-growth Shopify stores that want to grow customer service, without hiring more agents. Get your Richpanel account or schedule a demo now.


Help Desk & Ticketing App For Shopify

Scale your customer service without hiring more agents

Customer Support & Helpdesk software used by 500+ Shopify stores. Specifically designed for high-volume, high-growth Shopify stores that want to grow customer service, without hiring more agents. Get your Richpanel account or schedule a demo now.


Over 500+ Shopify & Shopify Plus merchants have migrated from Zendesk, Freshdesk, Gorgias, Helpscout & Live Chat.

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

How can Richpanel help you grow your customer service?


Free up your agents

Customers can automatically resolve up to 50% of the issues using the self-service portal. Leaving your agents to focus on queries that need their time and attention.


No more switching tabs

Bring your support channels and Shopify data in one simple, beautiful dashboard. Resolve tickets with speed without distractions.



 

Manage all your support channels In one place

Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.

 

Manage all your support channels In one place

Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.



Measure & improve support performance

Uncover key insights and explore your metrics any way you like using our powerful reporting platform.


  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks

Ready to save customer support time?

Get your free Richpanel account now or schedule a demo.