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Agent Helpdesk

Manage all channels Unlimited agents in all plans Pay per conversation

Self-service Portal

Automate 50% of your tickets Instant resolutions Pay per resolution

Less than $3M annual sales

$1,000 /mo
Get a demo

1,000 automated resolutions included

  • Equivalent to 1 full time agent
  • $0.5 each additional resolution
  • Dedicated self-service expert

More than $3M annual sales

$2,000 /mo
Get a demo

3,000 automated resolutions included

  • Equivalent to 3 full time agents
  • $0.5 each additional resolution
  • Dedicated self-service expert

Frequently asked questions

1What is a conversation?
A conversation consists of all messages related the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.
2What is an automated resolution?
Automated resolutions are queries resolved by the customer using the self-service portal, without agent intervention.
3Will I be charged for marketing and other subscription emails?
We only count conversations that you respond to via Richpanel. You won't be billed for incoming messages, spam and marketing emails.
4What if we exceed our monthly usage?
Once you've finished using your prepaid amount of monthly conversations you'll be charged our à la carte rate for each additional 100 conversations.
5What level of support is included in my plan?
We are available on email, chat and phone, 8 AM - 8 PM EST , 7 days a week.

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