Shopify Customer Service CRM & Helpdesk
Provide faster customer service & drive more conversions on your Shopify store. Integrates email, live chat, facebook, Instagram, helpcenter & Shopify.
Manage all support channels
Manage email, chat, social from one inbox.
Convert users with live chat
Convert more visitors to customers with a modern live chat.
Support customers 24x7
Automate customer support with self-service
Automatically resolve customer queries 24x7
Imagine if you could double your throughput and support your customers round the clock. No, not by hiring agents that work an overnight shift but by a self-service widget that runs 24x7 on your store.
Richpanel self-service automatically resolves the most common support queries and collects all necessary information for when queries needed to be routed to agents. Providing both a convenient customer experience and efficient agents.
Respond to all your channels from one simple, beautiful dashboard
Support customers on email, chat and social from one place. Save 10s of hours per week otherwise wasted in switching applications.
- One inbox for all channels
- See Shopify data inside the helpdesk
- Connect multiple stores and brands
- Cancel, refund, edit & create orders in seconds
- Save time with macros & templates
- Collect & measure your CSAT (Customer Satisfaction Score)
The complete support platform
Multiple Channels
Intelligent routing
Collaborate with peers
Macros
Conversation rating
Conversation tags
See customer timeline
Collission detection
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