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Customer Support & Self-service App For Shopify Plus

Resolve up to 50% of tickets before they reach agents

See why 500+ Shopify merchants chose Richpanel to save customer support time, boost agent productivity and cut down resolution times. Get your Richpanel account or request a demo now.


Start free trial Request a demo

Customer Support & Self-service App For Shopify Plus

Resolve up to 50% of tickets before they reach agents

See why 500+ Shopify merchants chose Richpanel to save customer support time, boost agent productivity and cut down resolution times. Get your Richpanel account or request a demo now.



Used daily by 500+ fast growing Shopify & Shopify Plus merchants

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse

Watch the 5-min platform demo

See how Richpanel can help with your customer support


Resolve upto 50% of tickets before it reaches the agent

Instantly resolve the most common, repeat issues with a personalized self-service dashboard.


No more switching tabs

Bring your support channels and customer data in one simple, beautiful dashboard. Help agents efficiently resolve tickets.



 

Manage all your support channels In one place

Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.

 

Manage all your support channels In one place

Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.



Measure & improve support performance

Uncover key insights and explore your metrics any way you like using our powerful reporting platform.


Ready to save customer support time?

Get your free Richpanel account now or schedule a demo.


Start free trial Request a demo