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The Frenchie team cut short the workload by half, the moment Richpanel went live!

47%

REDUCTION IN TICKETS

<87%

CSAT

None

PREVIOUS APP

Your turn to provide exceptional customer service

Background

  • On a personal mission to offer French Bulldog owners the first-ever, best fitting, reversible dog harness on the market!
  • “What’s better than fashion for myself? Fashion for my pet. Frenchiebulldog crafts luxe collars, cooling bandanas and hoodies.”
  • Frenchie gives back: Every purchase helps a furry friend in need.

What problems were you trying to solve

  • On a personal mission to offer French Bulldog owners the first-ever, best fitting, reversible dog harness on the market!
  • “What’s better than fashion for myself? Fashion for my pet. Frenchiebulldog crafts luxe collars, cooling bandanas and hoodies.”
  • Frenchie gives back: Every purchase helps a furry friend in need.

Alternatives considered

Alternatives
Alternatives

What results were you able to achieve after moving to Richpanel

  • 47%

    Reduction in Tickets
    We are a small tight-knit team that works crazy hours. We really couldn’t expand our team enough to provide quick response and 24×7 support. Instead, our customers were quick to learn Richpanel’s self-service portal and we cut our workload in half by using the software!
  • 57%

    Reduction in Tickets
    We are a small tight-knit team that works crazy hours. We really couldn’t expand our team enough to provide quick response and 24×7 support. Instead, our customers were quick to learn Richpanel’s self-service portal and we cut our workload in half by using the software!

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