Popular ecommerce brands love Richpanel
Agents cannot be online 24X7. With Richpanel, they don't need to
With the Richpanel Help Desk for WooCommerce, you can automatically resolve upto 50% of your tickets without needing any agent intervention. Customers can track order status, place requests, raise returns, and more through an Amazon-like 'My Account' portal - all on their own.
Get started with the help desk ticketing system made specifically for WooCommerce
We designed our WooCommerce help desk plugin exclusively for ecommerce businesses. You can connect all your support channels and view all incoming tickets from a single dashboard. Customer support teams can now provide quick and personalized service.
- Single inbox for Email, Chat, Facebook, Instagram, and WhatsApp
- Smart ticket assignment based on customizable rules
- Save time with with canned responses
- Automate replies with rules
- No limits on number of users
- Get reports on agent and team performance
Power up with Live Chat for WooCommerce
Engage visitors and convert them when they land on your website. Customize the live chat appearance to match your brand.
- Customers can start conversations on chat, and continue on email
- Capture lead information and let customers know turn-around times
- Easily differentiate between customers and visitors
- Customer Support team gets full context of every conversation
Simple but powerful features to drive customer support
Multichannel Helpdesk
Respond to customers on Live Chat, Email, Facebook, Instagram and WhatsApp from one place.
Conversation filters
Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.
Notes & mentions
Use private notes and mentions to easily collaborate within or across teams.
Shortcuts
Use shortcuts to minimize your response and resolution time.
Conversation tags
Create custom tags to mark and filter the conversation as needed.
Conversation rating
Let the customers rate the conversations. Know how satisfied they are with the support.
Live view
See customers sessions live as they browse through your store.
Who is replying
See who is typing to reply to a message and avoid duplicate response to customers.
Custom properties
Create custom properties to qualify leads and to filter customer profiles.
