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Customer Service Platform For Ecommerce

Looking for a Zendesk Alternative?

Over 1000 ecommerce stores switched from Zendesk to Richpanel for their customer service needs.

Richpanel is purpose-built for ecommerce, and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.



Customer Service Platform For Ecommerce

Looking for a Zendesk Alternative?

Over 1000 ecommerce stores switched from Zendesk to Richpanel for their customer service needs.

Richpanel is purpose-built for ecommerce, and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.


Over 1,000+ ecommerce merchants use Richpanel over Zendesk everyday

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

See how Richpanel can help with your customer support


Over 60% of your tickets can be repetitive. Let us automate them for you.

Most queries from your customers are about things such as order tracking, returns & exchanges, order changes & cancellations. Customer Support teams spend their time answering these same questions day in and day out.

With Richpanel, your customers can resolve these queries themselves with our self-service feature, without them ever having to reach the agents.



 

Now provide support from a single dashboard, for all channels

Your customers reach you from multiple channels. That doesn't mean you have to use multiple platforms to provide customer service.

Switch to Richpanel, and respond to all queries from any channel from the same dashboard. Supports: Email, Live Chat, Phone, & Social Media.


 

Now provide support from a single dashboard, for all channels

Your customers reach you from multiple channels. That doesn't mean you have to use multiple platforms to provide customer service.

Switch to Richpanel, and respond to all queries from any channel from the same dashboard. Supports: Email, Live Chat, Phone, & Social Media.


Richpanel is built for ecommerce, Zendesk is not.

While Zendesk is a great platform, it leaves you wanting when it comes to managing your ecommerce customer support tickets. This is why Richpanel is a great Zendesk alternative.

Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.



 

We are rated 5/5 on G2Crowd, Capterra, and the Shopify App Store.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by ecommerce merchants that are grossing $10M+ and $100M+.



  • Mike and Debbe Bicycle
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Mike and Debbe Bicycle
    warehouse
  • Victoria Shanley,
    My favorite feature is the self service portal where our customers can answer their own questions  without actually needing to talk to a representative. With this feature alone we have cut our emails in half!  
    Victoria Shanley,
    310 Nutrition
  • Michael American
    Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont  have to switch between multiple screens to answer customer queries.
    Michael American
    Meadows
  • Tim Watch
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Tim Watch
    Pilot
  • Vioctoria
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Vioctoria
    FrenchieBullDog
  • client-logo-pawz
    We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Alice
    Thinx
  • client-logo-umaidry
    We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Josh
    Trysnow
  • client-logo-omega3inovations
    We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Mark
    TheProteinWorks


 

With Richpanel, you get hands-on onboarding and monthly reviews

Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.


Provide flawless customer service on your ecommerce store with Richpanel

100+ ecommerce merchants chose Richpanel as a Zendesk alternative.


Make the Switch